E.G. ‘Where do you deliver?’
Customer Service Hub
We have extended our returns until 13th January 2023! Any purchases made from
now will benefit from free extended returns over the Christmas period. Click
here to read our
exceptions policy.
Frequently Asked Questions
Help Topics
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How can I shop with you?
Applying for credit, paying by card and our other online services
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Promotions and other information
How to use your promotion code and other useful information
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Delivery of your order
How to track your order, plus delivery options and services
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Returns, refunds and cancellations
How to return items, track returns and request cancellations
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Payments, financial help & support
How to pay, persistent debt information, how to get support if you're struggling
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About your account
Your statement explained, credit limit information and updating your details
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Troubleshooting
What to do if you've forgotten your details, plus website/app information
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Safety and security
What to do if you've been a victim of fraud and how to shop safely online
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Get in touch
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Messaging & style guide
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Complaints