E.G. ‘Where do you deliver?’
Customer Service Hub
Additional Support
Frequently Asked Questions
Help Topics
-
How can I shop with you?
Applying for credit, paying by card and our other online services
-
Promotions and other information
How to use your promotion code and other useful information
-
Delivery of your order
How to track your order, plus delivery options and services
-
Returns, refunds and cancellations
How to return items, track returns and request cancellations
-
Payments and how to pay
Information on payments and persistent debt
-
About your account
Your statement explained, credit limit information and updating your details
-
Troubleshooting
What to do if you've forgotten your details, plus website/app information
-
Additional support
Mental health/money/illness/disability and fraud worries
-
Safety and security
What to do if you've been a victim of fraud and how to shop safely online
-
Get in touch
-
Messaging & style guide
-
Complaints