Additional support

Money worries

• Do you need some help and advice on managing your finances?
• Do you need financial help during colder weather?

Unexpected life situations and events

• Has a life event or situation impacted you or your ability to manage your account?

Mental health

• Are you worried about your mental health?

Serious or long term illness/disability

• Do you require support with any additional needs?

Accessibility

• What accessibility features are available on our helpcentre?

Fraud concerns

• Are you worried about protecting your account?