To return your item(s), go to My Account > Orders & Returns > View order & return. If the item is eligible, you’ll see Create a return.
Remember:
- Returns must be sent back within 28 days of delivery.
- Some items can only be returned if they’re faulty. Please check our return policy.
- Large items not delivered by Evri (furniture, white goods, etc.) and tech items can’t be returned using the steps below. Please fill in our online form and we’ll help you return these.
If you need some guidance, please see the steps below.
1
CREATE YOUR RETURN
Go to My Account > Orders & Returns > View order & return. If the item is eligible, you’ll see Create a return.
You can also use our portal to do this - but make sure you have your order number ready.
Returning items from more than one order? Please create a separate return for each order. You can then pack everything into one parcel and use one return label.
2
CHOOSE YOUR RETURN METHOD & GET YOUR LABEL
You can:
- Drop off your parcel at your local ParcelShop, ASDA store or locker
This is the best option if you don't have a printer. We'll send you a QR code so you can print your return label when you get there.
- Schedule a collection from your chosen address
You'll need a printer for this, unless you request a Royal Mail collection. They can bring a label to you.
Note: If you're returning a large item delivered by Evri, select Yodel as your returns method. You'll need multiple labels if you're returning more than one of these items.
3
PUT YOUR ADVICE NOTE IN THE PARCEL
If you no longer have this, put a note inside the parcel with your reason for return and your customer number - this will be in the format A1234567.
4
REPACKAGE YOUR ORDER
Remove or cover up the original address label.
If you don't have the original packaging, use something sealable and waterproof.
5
ATTACH YOUR RETURN LABEL
This must be attached to your parcel before you return it.
6
GET PROOF OF RETURN
Keep your proof of return safe until your refund has been processed.
For some return methods, your receipt will be emailed to you.
Need to track your return?
We’ll email you a tracking link once your return is on its way. If you haven't received it, check your spam/junk folder.
We'll also email you once your return is back at our warehouse.
More information