Safety and security

Here's how we can help if fraudulent activity has taken place on your account

• My account might have been accessed without my permission, what should I do?
• How to report fraud / identity theft to us
• I've been a victim of identity theft, what should I do?
• You’ve asked me to provide proof of my details. What should I send you and why?

Protecting your account from fraud

• Help and advice for protecting yourself from fraud
• How do I know the email I've received from you is genuine?
• Shopping safe online

Identity verification

• What is Multi-Factor Authentication and what does it mean for me?
• Why have I been contacted by Hooyu?