Of course! Here's what you need to know.
- If you have a balance on your account, we'll send you a statement every 28 days.
- Your statement will show you how much you owe overall, and request a minimum amount to be paid by a set date.
- Each time you receive a statement you need to pay at least the minimum amount, by the due date, but you can pay more if you want to.
- Remember:
Paying just the minimum amount will cost you more in the long run, as it'll take longer to clear your balance.
How we calculate your minimum payment
- Your minimum payment will be 4% of your outstanding balance.
- If your balance is £5 or less, we'll ask you to pay it all.
- Whenever you place an order, return items or cancel a service you've been paying for, we'll recalculate your minimum payment.
If you've received a communication from us that confirms your Paydown Plan amount and you’d like to know more about this, please visit our ‘Paydown plan’ page.