We’re sorry you want to close your account. We value your custom and don’t want to lose you.
If something has gone wrong, please let us know - we’d really like the opportunity to put things right for you.
If you’d still like to close your account, you can fill in our online form.
If you owe money on your account, you’ll need to pay this in full before we can close it. Please visit How do I make a payment on my account? for a list of ways to pay.
If you’ve placed any orders that haven’t been delivered yet, or you need to return any items, these transactions need to be completed before your account can be closed. You can check for pending orders and returned items in your Account Transactions.
If you bought a delivery subscription within the last 14 days and haven’t placed any orders, we’ll give you a full refund. However, if you (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all.