If you've not yet received your password reset email, there's a couple of things you can do:
- Check your spam / junk folder, in case it was directed there
- Double check your email address has been entered correctly when submitting your request
- Wait 15 mins or so before requesting another reset password email
If you don't receive the second email, please chat with a member of our team. Please have your email address/account number ready to provide to a member of our team:
To chat with us from 8am-7pm, click Contact Us on the bottom right.
Alternatively, if our team are not available, you can contact us here.