Other FAQs

COVID-19 (Coronavirus) information

• Can I still place an order, and when will it be delivered?
• What’s the best way for me to make a payment?
• What online facilities are available?
• What should I do if I need to return something during the pandemic?
• The Coronavirus outbreak has affected me financially and I can’t pay my minimum payment. What should I do?
• I've received a letter stating my payment deferral has ended. What's next?

More about us

• Can you send me a catalogue?
• Do you have any vacancies?
• Where can I find your terms and conditions?
• Which courier company do you use?
• Can I buy a gift voucher for your brand?

Technical

• How do I log out of the Help Centre?
• What should I do if I can't access my account?
• I already have an account but I'm having problems registering it online. How do I do this?
• When I sign in the website displays information from one of my other accounts. How do I stop this from happening?
• Why can't I make a payment online?
• Why am I not receiving any emails from you?