Other FAQs

COVID-19 (Coronavirus) information

• COVID-19: latest updates from Ambrose Wilson
• The Coronavirus outbreak has affected me financially and I can’t pay my minimum payment. What should I do?

More about us

• Need to track your order or arrange a return? Try the Hermes app!
• Change to our terms and conditions
• Can you send me a catalogue?
• Which company will deliver my orders?
• Do you sell gift vouchers?
• What online services do you offer?

Technical

• I already shop with you, how do I register my existing account?
• I'm having problems with your website, what should I do?
• How do I log out of this Customer Service Hub?
• I've forgotten my password, what should I do?
• I've forgotten my account number, what should I do?
• When I sign in, I can see the details of another account I have with you. How do I fix this?

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Using our app

• How do I download your app?
• Your app's not working, what should I do?
• Why has this item disappeared from my shopping bag on the app?
• Are there any limitations to the stock and products on your app?