I’ve already placed an order

Cancellations & amendments

• Can I cancel or change my order once it’s been placed?
• Why has my order been declined?
• Can I cancel my order under the Consumer Contract Regulations?
• Why has my credit application not been successful?

Receiving your parcel

• I've received a faulty/damaged/incomplete/incorrect order, what should I do?
• My order is being sent straight from the supplier, when will it arrive?
• I ordered on next day delivery, when will my parcel arrive?
• Where is my order?

Returns & exchanges

• How do I return my order/item?
• Can my parcel be collected from a different address?
• How do I track my return?
• Can I exchange an item?
• Have you received my return?
• How long do I have to return my order, and what happens if I return it late?

See all 7 articles