Here's an explanation of the charges and notifications you might see on your statement:
Admin charge or interest charge
If you don't pay at least the minimum amount on your statement by the date it’s due, you'll incur an administration charge of £12. Missed or late payments will be recorded on your credit file which may negatively impact your ability to get credit in the future.
If you have an Ambrose Pay account and choose to spread the cost of your payments, you'll be charged interest. Please visit Can you tell me more about my interest charge? for more information.
You’ll be charged a standard delivery fee. If you choose something different from the standard option, such as next day delivery, this will cost you more. Our delivery options can be found on our website.
An additional delivery charge will be applied if you order large or heavy goods such as sofas or beds.
Your statement will show a list of your transactions. Any items you buy from us will be charged individually. You will see the date you bought them, followed by the item number and description, then the cost of the item. If you're unsure of what any of the item numbers are for, simply type it in on our website to view the item.
Any returned items on your statement will have a minus sign in front of the amount. This shows you’ve been refunded for the cost of the item.
Balance brought forward
The 'Balance brought forward' figure is the amount you owe at the start of your 28-day statement cycle.
If you make a payment by card, your statement will show the date it was made, the description 'CARD PAYMENT' and the amount you paid.
Direct Debit payment
If you have a direct debit set up on your account, this will appear on your statement as 'PAYMENT BY DIRECT DEBIT' followed by the amount.
Your 'closing balance' is the amount you owe when your statement was issued.
Credit limit vs available to spend
Your credit limit is the overall amount of credit you've been given.
The 'available to spend' figure is your credit limit minus what you’ve spent.