The item may still be on its way to you, in a separate parcel. Here's what you need to do to check this:
- Sign in to your online account
- Go to 'Track My Orders'
- Select 'Track' on the required order
- You'll see a list of the items you ordered - the 'Status' column will show how many parcels have been sent.
If the tracking shows all your items were delivered together, please chat with us - one of our friendly advisors will be happy to help you.
Alternatively, if we're not available on Chat, please use one of our other contact methods.