We're requesting proof because your item has been flagged for a secondary security check.
This is a necessary precaution so that we can:
- Ensure the safety and security of our customers and business.
- Deliver the best standards of service whilst remaining compliant with all required regulations.
The request has been sent from our secure email address - please ensure you respond to this address.
We will never ask you for card information or a payment via email. If you're ever uncertain about an email that appears to be from us, please contact us to confirm before you send any details.
Please see below for a list of the documents we can accept:
- Proof of payment
- Copy or screenshot of bank statement showing the transaction in question
- Proof of residency (this must be dated within the last 3 months)
- A bank or credit/debit card statement
- Recent utility bill
- Recent council tax bill
- Official government document (housing/council tax benefit or tax credit)
- Proof of your date of birth
- Birth certificate
- Driving license
- Residence permit
- Adoption certificate
- Valid passport (identification details inside the back cover)
- Valid photo license (full or provisional)