You’ve probably heard the term “phishing” before – it's a method used by cyber criminals to trick you into disclosing personal information so they can steal your money, your personal data or your identity.
Unfortunately, no company is immune to these fraudsters, and you may receive a scam email that appears to be from us.
What you need to know about scam emails
- They often look genuine, at first glance – they're designed to encourage you to log into your account.
- The subject line will be attention-grabbing – for example: “Your account has been suspended!” or “Your password has expired!"
- If you do attempt to log in to your account via the link in the email, it’s likely that your details will be recorded and used to commit fraud.
If you have even the slightest suspicion about an email:
Do not click on ANY links or attachments.
Remember:
- If an email asks you to enter personal information, like your account details, username or password …
- If there’s a sense of urgency in the email (for example: a threat or security risk to your account unless you take immediate action) …
- If the email isn’t addressed to you personally but instead has a generic greeting like ‘Dear customer’ …
- If there are spelling mistakes …
- If the sender’s email address looks suspicious / differs to previous messages we’ve sent you …
- If you weren’t expecting to hear from us …
… it could be a scam!
If you believe your data may have been compromised by a scam email:
Please notify us immediately. See our article on reporting fraud / identify theft for more information.