Sometimes emails can go into your spam/junk folder instead of your inbox. Please check if emails are being directed there.
If they are going into your spam/junk folder, you can save the email address we use to send emails into your contact list/address book, to avoid that happening.
Some of our emails are sent from firstname.lastname@example.org
If you're not receiving marketing emails and you'd like to get our latest offers, please check your current marketing preferences by going to the Contact Preferences section of your online account.
If you have any further problems, please contact us and our friendly customer service team will be happy to help.