We have a range of different services to fit in with your lifestyle – whether you'd like your items as quickly as possible, or delivered on a specific day, we'll do our very best to make sure they arrive when you want them to.
Remember: you can have your items delivered to your home, workplace, a friend, relative or next door neighbour – please see How do I send my order to a different address?
Our couriers work between the hours of 8am and 8pm, and you'll be able to track your order through your online account.
Please click the drop-down boxes below for more information:
ParcelShop delivery
If you're likely to be out when your parcel's delivered, you can have it sent to a ParcelShop (via our 'Click to Collect' service) and pick it up at a time that suits you.
If 'Click to Collect' is available for your chosen items, the option will be displayed at the checkout and you'll be offered a list of your nearest collection locations. The shop will take delivery of your parcel and hold it for 10 days.
Based on feedback from our customers and colleagues, we're making a significant improvement to this service. In the very near future, you'll no longer need to provide a PIN when you collect your parcel! If you pick an order up in the next couple of weeks, you might still need to quote one; just whilst we get this change fully implemented.
If you do need to quote a PIN, we'll let you know via email. We'll also send it via text, if you provided a mobile number at the point of order.
Please make sure you bring proof of ID when you collect your parcel – this applies even if you don't have a PIN to quote.
At the moment, 'Click to Collect' is only available if you select standard delivery. Not all of our items are eligible to be delivered via this service.
Direct express delivery
Usually, items that are sent directly from our suppliers take a little longer to be delivered. If your items are eligible for direct express delivery, though, you'll receive them much quicker – within 2-3 working days if you order before 5pm, and within 3-4 working days if you order after 5pm. This option will be shown under 'Delivery date' at the checkout, if available.
So, for example: if you order on a Monday at 1pm, you should expect delivery by Wednesday or Thursday of the same week, between 8am and 8pm.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.
Supplementary delivery charges: larger or more expensive items may cost more to deliver. The extra charge will be shown at the checkout.
Next day delivery
If you order before 11pm you can have your items delivered the very next day! Please see below for the full details:
| Weekdays before 11pm | delivery the following day |
| Weekdays after 11pm | delivery within 2 working days |
| Saturday before 12pm | delivery on Sunday |
| Saturday after 12pm | delivery on Monday |
| Sunday before 8pm | delivery on Monday |
| Sunday after 8pm | delivery on Tuesday |
| Bank holidays | delivery the next working day |
For example: if you place an order at 2pm on a Monday, you'll receive your order on Tuesday, between 8am and 8pm.
The above delivery times are based on assumption that all items are in stock. Whilst we make every effort to deliver goods on the day you've selected, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.
Nominated day delivery
If your items are eligible for nominated day delivery, this will be offered at the checkout. You can choose the most convenient delivery date for you, plus a time slot (AM or PM). You can even request delivery on a Sunday!
Delivery times are based on the assumption that all items are in stock. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.
Standard delivery
If your order isn't urgent and you're happy to wait a little longer, select our standard delivery option.
Your items will arrive within 3-5 working days, between 8am and 8pm. We'll update you on the status of your order via email. You can also track the parcel online by clicking 'My Account' and selecting 'Track My Orders'.
Sunday delivery (via next or nominated day delivery)
If you place your order before 12pm on Saturday and select next day delivery, it'll be delivered between 8am and 8pm on Sunday – perfect if you're planning to have a relaxing day at home!