Please keep your returns receipt safe until we've received your parcel; this can take up to 7 days. If you paid by card, please allow a further 5 working days for your refund to be processed.
Don't have the original packaging? No problem! Just use a suitable alternative to pack the items. If you haven't kept the advice note, make sure you include a note inside with your name, address, account number, item numbers and the reason you're sending them back.
You can request a collection by signing in to our website, clicking 'My Account', then selecting 'Arrange a Return'. You can also call us on 0345 071 9018. Your courier will pick up the parcel within 2 working days of the request.
Don't forget to attach the Hermes return label (on the bottom of your advice note) to the outside of your parcel. If needed, you can print off a replacement by going to the website below and filling in the required details:
You'll find a pre-paid ParcelShop return label at the bottom of your advice note – please attach this to the outside of your parcel. You can find your nearest ParcelShop location by clicking here.
If for any reason you don't have a return label in your parcel, you can print off a replacement by going to the website below and filling in the required details:
You'll find a pre-paid Post Office return label at the bottom of your advice note – please attach this to the outside of your parcel.
If you don't have the label anymore, don't worry! You can print a replacement by signing in to your account and clicking 'Arrange a Return'.
InPost 24/7 Parcel Locker
Click here to find your nearest InPost locker. You'll need to fill in the required fields and print off a returns label.
ASDA - toyou
Please attach your ASDA toyou return label to the outside of your parcel and take it to a store that offers this service – you can find your nearest location here.
You can track your return by clicking here; you'll need your order number, which you can find on our website by clicking 'My Account', then 'Track My Orders'.
If you've lost your return label, don't worry! You can still return the parcel through ASDA; you'll just need to give the staff member your name and order number.